Upgrade/Replacement of the Computer Aided Dispatch System (CAD) at the Lansing 911 Emergency Dispatch Center

The Ingham County Board of Commissioners authorized the expenditure of up to $ 700,000 from the 911 Emergency Telephone Dispatch Services - 911 fund for Management and System Improvements for the Lansing 911 Center to do an Upgrade/Replacement of the Computer Aided Dispatch System (CAD). This includes a replacement of the Compaq Himalaya server, personnel computers, monitors, and network and all interfaces for the 911 system at the 911 Center. Printrak, a Motorola Company, is the vendor managing the project.

The Ingham County Board of Commissioners has established a 911 Emergency Telephone Dispatch Services fund, an Ingham County Emergency Telephone Services Policy and a 911 Advisory Board to review, prioritize, and make funding recommendations to the Board of Commissioners for these type of requests for Management and System Improvements to the County emergency dispatch system. The 911 Advisory Board reviewed this request from Lansing, confirmed it was consistent with the standards as established by the Ingham County Emergency Telephone Services Policy and recommended that the Ingham County Board of Commissioners fund this request from the 911 Emergency Telephone Dispatch Services 911 fund for Management and System Improvements. Director of the Lansing 911 Center Karen Chadwick stated, "the Upgrade/Replacement of the Computer Aided Dispatch System (CAD) project is vital and will cause some disruption in the center because of the actual installation of the hardware, testing, training issues, and the need to maintain emergency dispatch services during the system upgrade for this twenty-four hour a day seven days a week operation. Dispatchers will manually use dispatch cards for a time when the old hardware is removed until the new hardware is tested and live.

Ingham County Board of Commissioners' Chairperson John Czarnecki stated "the 911 Advisory Board felt it is important to get this major project done and completed at the Lansing 911 Center prior to another major project that the Board of Commissioners will be considering later this year, the upgrade of the current Wireless Voice Communications System for Public Safety agencies in Ingham County."

To obtain further information on Management and System Improvements to the County emergency dispatch system contact Deputy Controller John Neilsen at (517) 676-7211.