Ingham County 9-1-1 Adds Text to 911 Services Posted on Thursday, January 17, 2019 Text-to-911 will be available to all individuals living in or traveling through Ingham County on January 16th, 2019. Text-to-911 is another means of contacting a 911 dispatcher in an emergency situation when a caller is unable to make a voice call. It is important for citizens to know that Text-to-911 is a great addition to our dispatch center, but it should be used in a very limited capacity. It is not the preferred method of receiving emergencies. In fact, citizens should follow this guideline; CALL 911 WHEN YOU CAN AND TEXT WHEN YOU CAN’T. We do not anticipate that we will receive many emergencies via text. Most 911 centers currently using Text-to-911 see very low percentage of usage.